Who is responsible for your data?

In accordance with the provisions of Organic Law 3/2018, of December 5th, on Personal Data Protection and Guarantee of Digital Rights (LOPD), and the General Data Protection Regulation (GDPR) of April 27th, 2016, we inform you that the personal data provided will be processed by SOCIEDAD CONCESIONARIA INTERMODAL BILBAO, S.L., with tax ID number B95836169 and registered office at C/Gurtubay 1 - 48013, BILBAO (Bizkaia).

What are your rights when you provide us with your data?

Any individual has the right to request access, rectification, erasure, restriction of processing, objection, or the right to data portability by writing to our office address or sending an email to info@termibus.es, indicating the right they wish to exercise.

You also have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing carried out prior to such withdrawal. You have the right to file a complaint with the relevant supervisory authority if you believe your rights regarding the protection of your personal data have been violated.

PERMANENT USERS PARKING

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing parking user data to formalize contracts between the company and resident users.

How long will we keep your data?

Provided data will be retained for as long as the commercial relationship is maintained and for the periods stipulated by law.

What is the legal basis for processing your data?

The legal basis for processing your data is the contract between the parties.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter.

PARKING

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing data of parking users.

How long will we keep your data?

Personal data provided will be retained for as long as it is anticipated that they may be necessary to contact the data subject.

What is the legal basis for processing your data?

The legal basis for processing your data is the legitimate interest of the data controller.

To whom will your data be disclosed?

Your data will not be shared with third parties except where required by law.

LOCKER MANAGEMENT

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing data to enable the use of lockers.

How long will we keep your data?

Provided data will be retained for as long as the commercial relationship is maintained and subsequently for the periods legally required.

What is the legal basis for processing your data?

The legal basis for processing is the legitimate interest of the data controller.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter.

VIDEO SURVEILLANCE

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Recording and processing of images for private surveillance and to ensure the security of various areas within the facility.

How long will we keep your data?

Personal data provided will be retained for a maximum period of one month from the date of recording.

What is the legal basis for processing your data?

The legal basis for processing your data is the legitimate interest of the organization in the surveillance and security of its facilities.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Law enforcement agencies.

PARCEL DELIVERY

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing data for parcel and courier shipments.

How long will we keep your data?

Personal data provided will be retained for the duration of the contractual relationship and for the periods stipulated by law.

What is the legal basis for processing your data?

The legal basis for processing your data is the legitimate interest of the data controller.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter; Group companies and transport carriers.

COMPLAINTS

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing complaints regarding various services.

How long will we keep your data?

Personal data provided will be retained for as long as it is anticipated that they may be necessary to contact the data subject.

What is the legal basis for processing your data?

The legal basis for processing your data is the data subject's consent when providing their contact details.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Public administration bodies with jurisdiction in the matter; Transport companies, to resolve the incident.

VIP LOUNGE

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing customer data for VIP lounge reservations.

How long will we keep your data?

Personal data provided will be retained until the end of the contractual relationship and subsequently for the periods legally required.

What is the legal basis for processing your data?

The legal basis for processing your data is the execution of a contract.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Public administration bodies with jurisdiction in the matter.