Who is responsible for your data?

In accordance with the provisions of Organic Law 3/2018, of December 5th, on Personal Data Protection and Guarantee of Digital Rights (LOPD), and the General Data Protection Regulation (GDPR) of April 27th, 2016, we inform you that the personal data provided will be processed by SOCIEDAD CONCESIONARIA INTERMODAL BILBAO, S.L., with tax ID number B95836169 and registered office at C/Gurtubay 1 - 48013, BILBAO (Bizkaia).

What are your rights when you provide us with your data?

Any individual has the right to request access, rectification, erasure, restriction of processing, objection, or data portability by writing to our office address or sending an email to info@bilbaointermodal.eus, indicating the right they wish to exercise.

You also have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of any processing carried out prior to such withdrawal. You have the right to file a complaint with the relevant supervisory authority if you believe your rights regarding the protection of your personal data have been violated.

DATA PROTECTION OFFICER.

Dataprev Dual Services, S.L.
Tax ID B75132670
Portuetxe, 25, Office 4, 20018 Donostia (Gipuzkoa)
Contact: dpd@dataprev.es

PARKING FOR PERMANENT USERS

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Administrative, financial and operational management of parking contracts entered into with permanent users, including invoicing, collection of fees, access control and handling incidents arising from the provision of the service.

How long will we keep your data?

The data provided will be retained for the duration of the contractual relationship and, once it has ended, for the retention periods required by tax and commercial regulations and any other applicable legislation.

What is the legal basis for processing your data?

The legal basis for processing your data is the contract between the parties.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter.

ROTATION PARKING

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Management of the parking service for occasional users, including, where applicable, the vehicle registration number captured by automated access-control systems. Your data will be processed to manage use of the car park by occasional users, control vehicle entry and exit, collect payment for the services provided, handle incidents and complaints, and ensure the proper operation and security of the service.

How long will we keep your data?

The personal data provided will be retained for the time necessary to manage the service and handle any claims arising from it.

What is the legal basis for processing your data?

The legal basis for processing your data is the controller's legitimate interest in managing access, controlling the use of the facilities, preventing fraud and ensuring service security, as well as the performance of the contract for the provision of the parking service.

To whom will your data be disclosed?

Your data will not be shared with third parties except where required by law.

LEFT-LUGGAGE SERVICE MANAGEMENT

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Management of the left-luggage service, including user identification, temporary custody of luggage and resolution of incidents related to the service.

How long will we keep your data?

Provided data will be retained for as long as the commercial relationship is maintained and subsequently for the periods legally required.

What is the legal basis for processing your data?

The legal basis for processing is the controller's legitimate interest and the performance of the contractual relationship arising from use of the service.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter.

VIDEO SURVEILLANCE

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Recording and processing images for private surveillance and ensuring the security of the various areas of the center, as well as protecting people, property and facilities.

How long will we keep your data?

Personal data provided will be retained for a maximum period of one month from the date of recording.

What is the legal basis for processing your data?

The legal basis for processing your data is the legitimate interest of the organization in the surveillance and security of its facilities.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed, where appropriate, to law enforcement agencies and to the competent judicial authorities where legally applicable.

PARCEL DELIVERY

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Management of parcel and courier reception, dispatch and delivery services, as well as resolution of incidents related to those services.

How long will we keep your data?

Personal data provided will be retained for the duration of the contractual relationship and for the periods stipulated by law.

What is the legal basis for processing your data?

The legal basis for processing your data is the performance of the contract or provision of the service requested by the user.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Insurance companies; Public administration bodies with jurisdiction in the matter; Group companies and transport carriers.

SUGGESTIONS AND/OR COMPLAINTS

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing suggestions and/or complaints concerning the different services.

How long will we keep your data?

The personal data provided will be retained for the time necessary to manage the query, suggestion or complaint submitted and, subsequently, for the periods necessary to address any potential legal liabilities.

What is the legal basis for processing your data?

The legal basis for processing your data is the data subject's consent and/or the entity's legitimate interest in properly managing communications received and improving the quality of the services provided.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Public administration bodies with jurisdiction in the matter; Transport companies, to resolve the incident.

RELAX AND COWORKING LOUNGE

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing customer data for reservations of the "relax and coworking lounge".

How long will we keep your data?

Personal data provided will be retained until the end of the contractual relationship and subsequently for the periods legally required.

What is the legal basis for processing your data?

The legal basis for processing is the performance of the contractual relationship arising from the reservation and use of the relax and coworking lounge.

To whom will your data be disclosed?

To fulfill the intended purpose, your data may be disclosed to: Banks, savings banks, and rural banks; Public administration bodies with jurisdiction in the matter.

WEBSITE AND CONTACT FORMS

For what purpose do we process your personal data?

The data you provide are necessary to deliver the requested service with full guarantees and will be processed for the following purposes: Managing queries, requests for information and communications submitted through the forms available on the website.

How long will we keep your data?

The personal data provided will be retained for the time necessary to respond to the request submitted.

What is the legal basis for processing your data?

The legal basis for processing is the data subject's consent and the implementation of pre-contractual measures.

To whom will your data be disclosed?

Your data will not be disclosed unless required by law.