Designated station.

Assistance for travellers with reduced mobility or disability.

 

In addition to complying with all regulations on accessibility, Bilbao Intermodal is a 'designated station' as per Regulation (EU) No 181/2011. The station provides specialist free assistance to all disabled persons and persons with reduced mobility.

Anyone wishing to use this service should visit the information point. Station staff will verify their need for the service and provide the required assistance..

This service is available for persons with reduced mobility. It applies to persons whose mobility when using public transport is reduced owing to a physical disability (permanent or temporary sensory or locomotor disability), learning disability or impairment, or any other type of disability. It is also available to those persons whose age or circumstances require that the services for travellers be tailored and adapted to their particular needs.

Application for assistance

Aquellas personas que requieran hacer uso de este servicio, notificarán la necesidad de asistencia y sus necesidades específicas a las diferentes empresas operadoras de autobús, así como al personal de la estación Intermodal Bilbao con una antelación mínima de 36 horas y para viajes de más de 250 kilómetros. En caso de no anticipar ese aviso, se deberá acudir al punto de información para poder coordinar las necesidades específicas.

The request can be made:

  • In person at the information point in the Bus Station.
  • By calling the Station information line: +34 944 56 97 94.
  • By sending an email to info@bilbaointermodal.eus.